AIRCALL CUSTOMER SERVICE FOR FREE
AIRCALL CUSTOMER SERVICE SOFTWARE

Most, like Nextiva and RingCentral (more on that below) are actually reselling or whitelabelling other companies’ software, meaning the user interface is often different and you may need different logins or different accounts.Īircall does not do this-but they do still lack that “unified communications” aspect.

AIRCALL CUSTOMER SERVICE SOFTWARE

Now, we know lots of software providers out there say that they do “unified” communications, but that’s often not actually the case. Here’s why.Īs a top Aircall competitor, Dialpad is a fully integrated communications platform. If you like Aircall’s ease of use, but want a little more out of your contact center software, then Dialpad should be one of the top picks on your shortlist. Dialpad Ai Contact Center: A truly unified communications that’s easy to use and set up

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If a supervisor notices that there’s been a lot of calls about pricing, they can create an RTA card with notes on that subject, and set the trigger words that, when spoken on a call, would pop up that card on the agent’s screen: Sign up for free trial Chat with Sales See pricingġ. This is important for Customer Support and Sales teams, and in fact, our own leaders have written about it extensively-learn more about Ai in customer service and Ai in sales if you're curious.)įor example, Dialpad’s cloud contact center software can pop up Real-time Assist (RTA) cards on agents’ screens with helpful notes on tricky subjects. Most people might hear that and think, “Oh, why does that matter anyway? AI’s just a fancy nice-to-have.” But, if you manage a contact center team, then AI is arguably one of the most important things you need to help your agents perform at their highest level-with minimal help from managers and supervisors. One of the biggest things that Aircall doesn’t have is built-in AI. You want AI-powered features like real-time coaching and sentiment analysis You need better call qualityįun fact: Dialpad’s unique dual-cloud architecture and global voice network are designed to give you excellent call quality around the world (and our Enterprise plan customers also enjoy a guaranteed 100% uptime SLA-which Aircall does not have). If this is something that matters to you, then some of the Aircall alternatives below will be a better all-in-one option that gives you a unified workflow. While Aircall does say they have a call center software and a business phone system, they don't have one unifying platform that offers a contact center, phone system, video conferencing, and team messaging all in one. With Aircall, you can’t really do that-you’d still have to toggle between different apps and integrations to access all those business communications channels. (Yes, it is possible to have both your UCaaS and CCaaS solutions in one integrated platform.) If your team is using one app for phone calls and texting, another for video conferencing, another for team messaging, and yet another for your contact center, then you’ve probably thought about consolidating those tools.

You want to unify your business communications on a single app On the other hand, there are a few reasons you might look for an Aircall alternative-these aren’t deal-breakers for everyone, but you should at least be aware of them. Why you might look for an Aircall alternative Compared to most legacy solutions (and there are quite a few of them in the call center software space), Aircall is pretty easy to use and cheap. Specifically, small businesses tend to like Aircall because it’s more geared toward, well, small businesses. It comes with most of the basic features you’d expect, like phone call recording, call monitoring, IVR, and voicemail. What is Aircall?įounded in 2014, Aircall is a cloud-based call center and phone system that’s pretty new on the scene. We've done a little digging and research and chatted with a few customers, and in just a bit, I’ll go over what we've seen in terms of what Aircall can and can’t do-and which affordable, easy-to-use providers might be better options. The good news is there are quite a few options. So how do you find Aircall alternatives that give you a little bit (or a lot) more? Aircall does have some limitations, like a lack of an integration with Google Workspace and no built-in artificial intelligence (AI). So, you've been looking into Aircall-a cloud phone system with lots of call center features-but you're not quite sure it's the right choice.

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